Return and Refunds

Return Policy:

1) LIf your product is defective/damaged/ incorrect or incomplete at the time of delivery, please fill the form at Refund & Return Form section.
2) Please note that some products are not eligible for a return if the product is “No longer needed”
3) For device-related issues after usage or the expiration of the window we will refer you to brand warranty (If applicable.)

Valid reasons for return:

Conditions for returns


It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in the process of your return.

Refund Policy

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

Item Type

Drop Off TAT

Pickup TAT

Hand over to WH


Non Bulky
48 hours from return request initiated
3 working days
3 days
5 working days from return request initiated
5 working days once the item is picked
5 days

Modes of refund available:

  • JazzCash
  • Easypaisa
  • UBL
  • Mezaan Bank
  • Refund Voucher